Terms and conditions

www.paxgateway.com. This site is owned and operated by Tikiti Limited of 128, City Road, London,  EC1V 2NX, United Kingdom. Tikiti limited is a member of Protected Trust Services (PTS) of 307-315  Holdenhurst Road, Bournemouth, Dorset, United Kingdom, BH8 8BX. Protected Trust Services number  6216. 

Understanding your contract  

We kindly ask that you review these Booking Conditions thoroughly before proceeding with your  booking. For your convenience, please save or print a copy for your reference. The individual making the  booking will represent and bind all accompanying travellers to these conditions, ensuring a smooth and  seamless experience for everyone involved. 

Your rights for travel arrangements depend on how you book with us—either as a package deal or  individual services. Each travel service provider has its own terms, including airline, accommodation, and  car rental rules. These terms are important and part of your booking experience. If our terms differ from  those of the providers, the providers' terms will apply, unless they are invalid or unenforceable. 

You can find the names of your travel service providers in your quote or documents, and their terms are  available on their websites or by contacting them. 

Alternatively, feel free to request copies. It’s crucial to thoroughly review all relevant travel service  provider terms and conditions, as they will inevitably govern the travel services you receive.  Understanding them can enhance your experience and ensure a seamless journey. 

Package travel arranged by us  

- Your rights regarding packages arranged by us are outlined in the Booking Conditions, which include  terms from travel service providers. 

- If the offered travel services constitute a package under the Package Travel Regulations 2018, you  benefit from all applicable EU rights. 

- We are responsible for the proper performance of the arranged package and have legal protection to  refund payments and ensure repatriation if we become insolvent. 

- A package includes at least two components, such as transport, accommodation, vehicle rental, or  other significant tourist services, and lasts more than twenty-four hours or includes overnight  accommodation. 

We act as agent only  

When you book with us, you understand that we are acting only as an agent for the relevant package  organizer or travel service provider. Neither Paxgateway nor its employees or agents will be liable for  any travel services, except as specified in these Booking Conditions and the Package Travel Regulations. Your booking is with the travel service provider, not Paxgateway. The provider is responsible for  delivering the services. Our additional services are independent of the actual travel services.

For activities, excursions, or tours booked during your trip, your contract is with the operator of those  services, not with us. We are not liable for their provision or any incidents that occur, unless caused by  us. Some services at accommodation complexes may be provided by third parties, for which neither we  nor the hotel are responsible, including watersports, sunbeds, spas, and massages. 

Prices & payment  

**Important Information Regarding Pricing and Bookings** 

Please be aware that all prices are subject to change and may fluctuate based on availability and  variable or seasonal pricing. Prices can be altered or withdrawn without prior notice. The listed prices  are per person and include tax unless stated otherwise. 

When searching for availability, you will receive the supplier’s current live price for the lowest fare  available on your chosen travel date. This price may differ from the advertised price if it has been  adjusted by the supplier since being published by Paxgateway. If accommodation is included, it is  typically based on two adults sharing unless indicated otherwise. Advertised prices may also be  restricted to travel within specified dates. 

For holiday packages that include flights, prices are calculated based on the selected departure airport.  We will confirm the correct pricing with you at the time of payment. It is important to note that prices  are not guaranteed until a deposit has been paid for your booking (where applicable) or until full  payment has been received. We reserve the right to correct any pricing errors on our website at any  time. If a pricing correction affects your pending order, you will have the option to either proceed with  your booking at the corrected price or cancel your order without penalty. 

To finalize your travel arrangements, a deposit per person may be required. Please note that all deposits  are non-refundable and non-transferable in cases of changes of mind or cancellations made by you. We  will inform you of the deposit amount and final payment due date at the time of booking. 

For package bookings arranged by us, a deposit of £125 per person is typically required, along with any  additional deposits needed for specific tours, cruises, certain airfares, or other travel services included in  your package. The remaining balance for your package must be settled no later than three weeks prior  to departure, or earlier if specified in your booking confirmation. 

For flight bookings, full payment is generally required at the time of booking unless otherwise advised. 

Please note that certain airfares and services, including some package deals, are offered at highly  competitive rates that may necessitate full payment at the time of booking and may be non-refundable.

We will collect all mandatory taxes; however, it’s important to recognize that some countries may  impose additional departure, hotel, or other taxes that must be paid locally. We recommend that  travelers maintain sufficient local currency to cover these charges. 

Payment by debit and credit card  

We accept a wide range of major debit and credit cards for your convenience. By proceeding with a  payment, you authorize us to charge your chosen card for all amounts associated with the services we  provide. In the event that we do not receive payment from your card issuer for any reason, you agree to  settle any outstanding amounts with us immediately upon our request. 

If you decide to save your card information with us for future transactions, please rest assured that your  details will be stored securely in compliance with industry standards. This saved information will  facilitate smoother transactions for any future services you may require, including those ordered over  the phone or via email. 

You have complete control over your saved card details and can opt to remove them from our system at  any time, should you choose to do so. Your privacy and security are of utmost importance to us, and we  are committed to handling your payment information with care. 

Payment by bank transfer  

When opting to make your payment using this method, it is essential to first request the necessary  account details from our consultant. To ensure that your payment is processed smoothly, please make  the payment at least three business days prior to the actual due date. This advance notice is crucial to  avoid any delays. Once you have completed the payment, it is also important to inform our consultant  immediately of the transaction. 

Frequent flyer  

When booking with our consultants, please share your frequent flyer or loyalty program details for  inclusion. Check your program’s terms, as we cannot guarantee points will be credited for your booking.  Report any discrepancies to us within one month of your return. 

Travel documents  

Travel documents encompass a variety of important items essential for your journey, including but not  limited to airline tickets, hotel vouchers, tour vouchers, and any other documentation—whether in  electronic form or physical—that serves to confirm arrangements with a service

provider. It is crucial to  understand that these documents may come with specific conditions and restrictions attached. For  example, they can be non-refundable, meaning you will not receive a refund if your travel plans change,  and may also be non-date-changeable, limiting your ability to alter your travel dates. Additionally, many  travel documents are subject to cancellation and amendment fees, which can add unexpected costs if  changes are needed. When booking airline tickets, please ensure that the name provided matches the  name on the passport or photo identification that you will present during your travels. Failing to do this can lead to significant issues, including the possibility of being denied boarding and having your booking  canceled entirely due to discrepancies. Therefore, it is imperative to review your travel documentation  thoroughly for any errors related to names, dates, or other critical details. If you identify any mistakes,  please notify us immediately to rectify them. 

Furthermore, you bear the responsibility for collecting all necessary travel documents from us before  your departure. It is also essential to familiarize yourself with and adhere to all check-in times and  requirements established by the airline. Many airlines now offer online check-in, which often becomes  available within specific timeframes leading up to your flight, making it advisable to take advantage of  this option when possible. 

Lastly, it is worth noting that if your flight ticket indicates that a flight is "direct," this does not  necessarily imply that it is a non-stop flight. There may be one or more stops along the route, so it's  advisable to check the flight details to understand the itinerary fully. 

Schedule changes  

The airline provides estimated departure and arrival times on your flight ticket; however, it's important  to understand that these times are subject to change. Several factors can influence flight schedules,  including air traffic control restrictions, adverse weather conditions, and various operational  requirements specific to the airline. 

To ensure that you have the most accurate and up-to-date information regarding your flight, we  strongly recommend that you contact the airline directly or visit the airline's official website at least 24  hours prior to your scheduled departure. This will allow you to confirm your flight's departure time, as  well as any potential changes that may have occurred. 

Additionally, if your travel itinerary includes onward flights or connections, it's crucial to verify the  departure times for each segment of your journey. Failing to reconfirm any part of your itinerary in the  event of a schedule change could lead to complications, including the possibility of needing to purchase  a new flight if a segment of your journey is missed. Therefore, staying informed will help ensure a  smoother travel experience. 

If you change your booking  

If, after we have issued our confirmation invoice, you find it necessary to modify your travel  arrangements, such as changing your travel dates or accommodation, we will do our very best to  accommodate these requests. However, please be aware that making such alterations might not always  be feasible. 

To initiate any changes, you must submit your request in writing. This request must come from the lead named traveller who made the original booking. Once we receive your request, there will be an  administration charge of £50 per passenger per booking (or another amount specified in your travel  documentation) that must be paid. In addition to this fee, you may also be liable for any extra charges imposed by travel service providers, which could include change or cancellation fees associated with  your booking. 

It is important to understand that we may incur costs in relation to these change requests. Therefore, by  requesting a change, you agree to compensate us for any fees charged by the travel service provider due  to the modification of your booking. Additionally, please keep in mind that the costs can rise as the  departure date approaches. If we need to rebook your travel arrangements, we’ll have to do so  according to current fares and rates, which could result in an increased overall cost for your trip. 

Moreover, it's crucial to note that no changes to travel dates are permitted beyond the validity period of  your ticket. The rules regarding ‘Minimum stay’ and ‘Maximum stay’ will apply to return flights as well as  multi-stop itineraries, so please ensure you are aware of these restrictions. 

Some specific travel arrangements, such as advance purchase tickets or non-flexible fares, may not allow  changes once a reservation has been confirmed. In such cases, alterations could lead to cancellation  charges that may amount to as much as 100% of the total service cost. 

If you’ve purchased a return flight, a multi-stop journey, or a round-the-world ticket, and you fail to  check in for a confirmed flight, the airline will mark you as a ‘no-show’. Consequently, this will lead to  the cancellation of your tickets for any subsequent flights included in your itinerary. If you find yourself  in this situation and do not plan to check in for a confirmed reservation, please reach out to us as soon  as possible to inform us of your intentions. 

If you cancel your booking  

You have the option to cancel your travel arrangements at any time; however, it is important to  understand that certain travel arrangements may be classified as non-refundable. In such cases, please  be aware that a cancellation fee of £75 per person will be applied. Should you choose to cancel after the  balance due date, which is specified on your booking confirmation, please note that you will not be  entitled to any refund whatsoever. 

To initiate the cancellation process, it is imperative that the lead-named traveller submits a formal  written notification. The specific cancellation fee applicable to your booking will be outlined in your  travel quote or in the corresponding travel documents provided to you at the time of booking. 

Furthermore, your eligibility for refunds and other remedies under these Booking Conditions is  contingent upon your rights as stipulated in the Package Travel Regulations. 

If your cancellation is due to circumstances that fall under the coverage of your travel insurance policy,  you may be able to reclaim the cancellation fees and any other associated costs from your travel insurer.  Refunds will typically only be issued to the individual named on the booking payment receipt unless  there is a prior written agreement among all travellers listed on the booking that states otherwise. It is  advisable to review your insurance policy carefully to understand your coverage options in the event of  a cancellation.

If we change or cancel your booking  

Occasionally, a travel service provider may need to implement changes to your original booking, which  can occur due to various reasons. While we strive to minimize disruption, we want to clarify that we do  not accept any liability for costs incurred as a result of these changes, unless such changes are made in accordance with the Package Travel Regulations. Typically, most of these alterations will be categorized  as minor, and we will communicate any updates to you as promptly as possible. 

Upon confirmation of your booking, we will provide you with detailed information regarding the carrier  operating each flight in your itinerary. If any changes to the airline occur following the issuance of your  tickets, we will inform you as soon as feasible. You can expect to be notified of such changes during  check-in or at the boarding gate. It is important to be aware that airline carriers may be subject to  change, and any alteration in this regard is generally considered a minor change. Additional examples of  what constitutes a minor change include: 

- Alterations to your flight departure or arrival time by less than 12 hours, 

- Changes to the type of aircraft operating your flight, and 

- Modifications to your accommodation that either maintain or elevate the standard of your original  booking. 

Please note that no compensation is available in the event of minor changes. 

In certain instances, whether due to circumstances beyond our control or operational requirements, we  or a travel service provider may be compelled to cancel your travel arrangements. This could occur, for  example, if the minimum number of travelers required for a particular tour or excursion is not met, or  due to reasons of force majeure, including natural disasters, pandemics, or epidemic illnesses.  Additionally, cancellation may occur if you fail to pay the final balance by the specified due date. In the  event of cancellation under these circumstances—excluding cases where non-payment of the final  balance is the reason for cancellation—you will have the option to either receive a full refund of all  amounts paid or, if available, accept an alternative travel arrangement of comparable quality. Should  the alternative be of lower value, we will ensure that you receive a refund for the price difference.  However, if the cancellation is due to your failure to pay the final balance by the due date, standard  cancellation fees will apply. 

Except as dictated by the Package Travel Regulations, if you request a refund for a canceled booking for  which payment has already been made to the travel service provider, we want to clarify that we cannot  process your refund until we receive the corresponding funds from the travel service provider. In cases  where it has been mutually agreed upon, refunds may be issued in the form of a "Refundable Credit  Note" which can be applied towards future travel arrangements. 

In accordance with EU law (EC 261/2004), you possess certain rights concerning refunds or  compensation under specific circumstances, such as denied boarding, flight cancellations, or significant  delays. Information regarding these rights is typically published at EU airports and can also be directly obtained from your airline. However, it's important to remember that a reimbursement from an airline  for a flight that is part of a package does not automatically grant you the right to a full refund of the  entire cost of your package travel arrangements from us. 

Passports & visas  

All travelers must possess a valid passport for any international journey, and it is important to note that  many countries stipulate a minimum of six months’ passport validity from the date of your intended  return. Additionally, certain countries mandate that travelers have a machine-readable passport and/or  include unstamped pages available for entry stamps. 

When you request assistance with an international travel booking, it will be assumed that every traveler  included in your booking has a valid passport that meets these criteria. If any traveler does not possess a  valid passport, it is imperative that you inform us prior to proceeding with your booking. 

You are responsible for ensuring that you hold valid passports, visas, and re-entry permits that fulfill the  stipulations set by immigration authorities and other government entities. This requirement may extend  to securing visas for any transit points along your journey. It is critical to understand that any fines,  penalties, additional payments, delays, or other expenses incurred from not meeting these  documentation requirements will be your sole responsibility, except in cases where an error on our part  has caused the issue. We will not accept responsibility if you are unable to travel due to non-compliance  with necessary passport, visa, or immigration regulations. 

Should you require information regarding visa and other pertinent travel document necessities for your  trip, please feel free to reach out for assistance or visit our website. For British citizens, we will provide  general guidance on visa and passport requirements applicable to the international travel bookings you  make with us. 

For all passport holders, our dedicated consultants have the capability to gather specific passport and  visa requirement information from an external visa advisory service provider on your behalf. If you wish,  we can also assist you in obtaining your visas through this external service, although please note that  service fees will apply. We do not guarantee the accuracy of the information provided by any external  service and cannot be held liable for any losses or damages you might experience as a result of relying  on such information, except where these issues arise from our own fault. Please ensure that you allow  ample time to acquire any necessary advice or documents related to your travel. 

If your travel plans include a visit to Australia, New Zealand, Canada, or the United States, please be  aware that there are mandatory pre-registration requirements associated with their respective visa  waiver programs. If you have previously registered under these programs, it is wise to verify that your  registration remains valid and has not expired. It is also essential to keep in mind that you may not meet  all eligibility requirements of the program, in which case you may need to apply for a visa. 

In the case of travel to South Africa with a child under the age of 18, you will be required to present the  child’s full, unabridged birth certificate. There are additional requirements if the child is traveling with 

only one biological parent, neither biological parent, or is unaccompanied. Failure to provide the requisite documentation at the time of check-in could result in being denied boarding. 

Furthermore, it is a stipulation for certain airlines to collect personal information, including passport  details, for all passengers on their flights. This information will typically be gathered during the check-in  process, whether you choose to check in online or at the airport, or in some cases, may be required  when making the initial booking. It's advisable to ensure that you have all necessary documents and  information ready for a smooth check-in experience. 

Travel insurance  

We highly encourage all travelers to obtain suitable travel insurance that adequately covers their  specific travel arrangements and needs. The Foreign, Commonwealth, and Development Office also  advocates for the importance of travel insurance in safeguarding against potential risks associated with  travel. It is essential that you ensure your travel insurance policy is valid and tailored to address the  unique requirements of your journey. 

Please be aware that we will not be held responsible for any financial losses you may incur, particularly  in instances where you could potentially recover such losses through a valid travel insurance claim. 

In addition, we are more than happy to assist you in securing travel insurance by providing options to  arrange a policy on your behalf, offering quotes, or supplying general information regarding various  travel insurance products available to you. Taking this precaution is vital for ensuring peace of mind as  you embark on your travels. 

Health & Vaccinations requirements 

As you prepare for your travels, we kindly encourage you to familiarize yourself with any applicable  health requirements and recommended precautions, which may include viral antibody or PCR testing. It  is important to ensure you possess the necessary vaccinations and supporting documentation. In some  cases, the absence of proof, such as for yellow fever vaccination or a current COVID-19 PCR test, could  lead to challenges regarding entry into your destination or impact your travel insurance coverage. We  highly recommend consulting with your healthcare provider or a specialist clinic prior to your journey to  ensure you are well-prepared for your travel experience. 

Special requirements  

We kindly ask that you inform us of any specific needs you may have regarding your travel  arrangements. This could include requests for special meals, preferences for seating, the type of room  you desire, or accommodations for disabled access. Please keep in mind that while we will do our best  to fulfill your requests, there are instances where travel service providers may not be able to meet every  individual requirement. 

If you have a complaint 

Our goal is to ensure that you have an exceptional travel experience from start to finish. However, in the  event that you encounter any issues during your journey, it is crucial that you promptly communicate  these concerns to the appropriate travel service provider, such as your hotel or tour operator, as well as  to our dedicated travel consultant. They will make every effort to address and resolve your situation as  quickly as possible. 

If, after attempting to resolve the issue locally, you find that your complaint remains unresolved, we  encourage you to reach out to us within 28 days of your return home. You can do this by writing to our  Customer Services Department at customer.relations@paxgateway.net. Please be sure to include your  booking reference number along with all pertinent details related to your experience. 

We strongly recommend that you notify both the travel service provider and our travel consultant as  soon as any complaint arises. By following this procedure, you allow us the opportunity to investigate  and potentially rectify the matter while you are still traveling, which is vital for protecting your rights. 

For any urgent matters that arise during your trip, you can also reach our emergency assistance  department during regular office hours by using the contact numbers provided in the ‘Emergency  contact’ section below. We are here to support you and make your travel experience as enjoyable as  possible. 

Your financial protection  

We are proud to hold an Air Travel Organiser’s Licence (number XXXX) issued by the Civil Aviation  Authority. Many of the flights and flight-inclusive travel arrangements we facilitate on your behalf are  protected under the ATOL scheme. However, please note that ATOL protection may not cover all travel  services. We encourage you to inquire about the specific protections applicable to your booking. Kindly  be aware that if you do not receive an ATOL Certificate, your booking will not be protected. Additionally,  if some parts of your trip are not detailed on the certificate, those portions will not receive ATOL  protection. 

When you book an ATOL-protected flight or travel package through us, an ATOL Certificate will be  provided, outlining what is financially protected and offering guidance on how to address any issues that  may arise. In the event that the services listed cannot be fulfilled due to insolvency, an alternative ATOL  holder may step in to provide these services at no additional cost to you. By agreeing to this  arrangement, you accept the responsibilities of the alternative ATOL holder and any outstanding  payments owed to them. 

If for any reason, fulfillment of your travel services is not possible, the Trustees of the Air Travel Trust  may issue compensation under the ATOL scheme. You agree to assign any related claims to these  Trustees, and understand that your claims may be reassigned if another body compensates your claim. 

Our responsibility for your booking  

In all circumstances, we will not be liable where any failure in the performance or provision of your  travel arrangements is due to: (a) your acts or omissions or the acts or omissions of another member in  your group (including, without limitation, where you or a member of your group is negligent, under the  influence of alcohol or other substances, or acts in an inappropriate or reckless manner) (b) any third  party not connected with the provision of your travel arrangements and where the failure is  unforeseeable or unavoidable or (c) unavoidable and extraordinary circumstances, including but not  limited to: war, threat of war, riot, civil disturbances, industrial dispute, terrorist activity and its  consequences, plague, epidemic, pandemic, infectious disease outbreak or any other public health crisis  (including quarantine or other restrictions), natural or other disaster (such as volcanic ash or hurricanes),  nuclear incident, fire, adverse weather conditions (actual or threatened, including snow and fog), closed  or congested airports or ports, unavoidable technical problems with transport, unforeseen alterations to  transport schedules, transportation disruptions or cancellations, domestic and/or international travel  restrictions, changes to travel advisories and restrictions, changes to health advisories and quarantines,  changes to immigration, labour and free-movement laws resulting from BREXIT, rescheduling of aircraft  or boats or other modes of transport, changes to applicable laws and/or other government mandates  (including evacuation orders and border closures), and similar events. 

Without limiting the foregoing paragraph, in no event will we be liable for any criminal act or omission  of any travel service provider or its employees, contractors or agents or any other third party. 

Our liability will in all cases be limited in accordance with and/or in an identical manner to: (a) the terms  and conditions of the travel service providers that provide your travel arrangements (which, by making a  booking with us, you acknowledge form part of these Booking Conditions) - and (b) relevant  international conventions, including the Carriage by Air Conventions (within the meaning given in  section 1(5) of the Carriage by Air Act 1961), the Athens Convention of 1974 on the Carriage of  Passengers and their Luggage by Sea and the Convention of 1980 concerning International Carriage by  Rail. 

Individual services and third party packages  

If you have made a booking with us for (i) a single travel service; or (ii) a package organised by someone  other than us, then our obligation to you is to (and you expressly authorise us to) make travel bookings  on your behalf with reasonable skill and care and to arrange the relevant contracts between you and  travel service providers on your behalf. We exercise care in the selection of reputable travel service  providers but we are not ourselves a provider of travel services and have no control over, or liability for,  the services provided by third parties. All bookings are made on your behalf subject to the terms and  conditions, including conditions of carriage and limitations of liability, imposed by these travel service  providers. Your legal rights in connection with the provision of individual services and third party  arranged packages are against the specific provider and are not against us, except to the extent a  problem is caused by fault on our part.

Local regulations  

In each case above, a service will be deemed to have been provided to you with ‘reasonable skill and  care’ if it complies with the locally enforced regulations of the country in which it is performed, or, in the  absence of locally enforced regulations, if the service is delivered in a reasonable manner given locally  accepted standards and practices. Please be aware that overseas safety and hygiene standards are often  lower than in the UK. 

Your personal safety  

You must at all times maintain the same level of due diligence and care as you would take at home in  regard to your personal safety. You must take all reasonable precautions to avoid dangerous or high-risk  situations, including but not limited to reasonable care in your interactions with people not known to  you. 

Money not held on trust  

All money paid by you to us will be the property of Paxgateway and will be a debt due and payable to  the travel service provider once the services to which the money relates have been provided (except for  money paid for flights with an IATA airline, which might be held on trust for that IATA airline). You agree  and acknowledge that such monies will not be held by us on trust for and on behalf of you and we may  hold such monies in any account as we see fit, including with our own and/or other customer money. 

Protecting your personal information 

We are committed to protecting your personal information and will process your personal information  in accordance with our Privacy Policy. By providing personal information to us, you agree that our  Privacy Policy will apply to how we handle your personal information and you consent to us collecting,  using, disclosing and otherwise processing your personal information as detailed in our Privacy Policy. 

In particular, you agree that in certain circumstances (such as where you request us to book  international travel for you), we are permitted to disclose your personal information to overseas  recipients. Such recipients may include the overseas travel service providers with whom you seek to  make a booking. These travel service providers will in most cases receive your personal information in  the country in which they will provide the services to you or in which their business is managed or  based. We may also disclose your personal information to our overseas related entities and to service  providers who perform services for us within and outside the UK. Generally, we will only disclose your  personal information to these overseas recipients in connection with facilitation of your travel booking  and/or to enable the performance of administrative and technical services by them on our behalf.

Where we disclose your personal information to a third-party overseas recipient, you agree that the  recipient may be located in a country with laws that do not protect personal information as stringently  as those of the UK. You acknowledge that we deal with thousands of travel service providers around the  world (some of which are very small operations or are located in countries with laws, and/or in regions  with technology, which may not be advanced as those existing in the UK). Therefore, where your  requested travel arrangements require that your personal information be sent to an overseas recipient  (other than any of our overseas related entities), you agree that this is at your risk and we will not be  liable or accountable for how those recipients handle your personal information. We encourage you to  review the privacy policies of any third-party service provider whose services we arrange on your behalf.  If you have any objections to your personal information being disclosed to an overseas recipient, please  let us know. 

We strongly recommend that you provide us with each traveller’s phone number and email at the time  of making your booking. If this information is not provided you may not receive information from  airlines relating to flight cancellations or schedule changes. 

Final provisions  

If any dispute arises between you and us, the laws of England and the jurisdiction of the English Courts  will apply. You may, however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish  to do so. 

Any provision (or part of any provision) of these terms and conditions which is invalid in any jurisdiction  is invalid in that jurisdiction to that extent, without invalidating or affecting the remaining provisions (or  part provision) of this agreement or the validity of that provision in any other jurisdiction. 

No one other than a party to this agreement, their successors and permitted assignees, shall have any  right to enforce any of the terms of this agreement, including under the Contracts (Rights of Third  Parties) Act 1999. 

We bring to your attention the existence of a 'Community List', which contains details of air carriers that  are subject to an operating ban within the EU. The Community List is available for inspection at  ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. 

Emergency contact 

When you book with us we will look after you until you arrive home safely from your travels. You can  contact our customer support line 24 hours a day, 7 days a week from wherever you are in the world.  Please dial +44 20 3289 1631