Frequently Asked Questions

Planning your holiday can come with a lot of questions and uncertainties. This FAQs section is designed to provide you with clear and concise answers to the most common queries about our booking process, policies, and travel experiences. Whether you're a first-time traveler or a seasoned jet-setter, you'll find the information you need to make your trip seamless and enjoyable.

  • 100% Financial Protection

    All holiday packages which include an air element are ATOL-protected. ATOL protects you from losing your money or being stranded abroad. ATOL, which stands for Air Travel Organiser's Licence.

  • Bundling

    A major component of booking travel on Paxgateway is the practice of bundling, where you can expect additional savings for booking more than one product (e.g., flight and hotel, or hotel and attraction ticket) in one transaction.


  • 24-hour cancellation

    When you book a flight on Paxgateway, you can cancel for a full refund as long as you do so within 24 hours of booking.


  • Flights from local airports

    You can start your holiday from an airport close to you, as we source our flights from the largest, independent airline ticket wholesaler in Europe.

  • Post-booking services

    We provide post-booking services like changes, cancellations or refunds, luggage and seat reservation

  • More choice and flexibility

    More choice and flexibility than ever. We’ve got a range of flight options and holiday durations, so it’s easy to tailor-make your trip to you.

    We’ve partnered with a range of airlines to give you more choice and flexibility than ever.

  • 24/7 customer care availability

    24/7 Customer support means customers can get help and find answers to questions as soon as they come up.